The organisation respects the privacy of its customers, clients and partners and aims to comply with its legislative obligations with regards to privacy. The following sets out our policy with respect to the collection, use and distribution of personal information, including our process for dealing with privacy-related queries and complaints.
This Privacy Policy explains how the Questas Group collects, holds, uses and discloses personal information, and how you can access or correct your information or make a complaint. It applies across all businesses in the Questas Group (listed in section 2), and should be read together with the specific privacy notice published on the website of the Questas business you’re dealing with.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
“Questas,” “we,” “us” and “our” refer to Questas Group Pty Ltd and each of the related businesses in the Questas Group, currently: Questas Group Pty Ltd (corporate), Aussie Fluid Power, Australian Surface Technologies, Beasley’s Hydraulics, Berendsen Fluid Power, Callcott & Downey, CCA Hardchrome, Custom FluidPower, EPG Engines, Ezy-Fit, HardChrome Sales, Isadraulics, Malcolm Thompson Pumps, Meadow Industries, Nordon Cylinders, Stalker Pumps, Swanson Industries, The Hydraulic Warehouse, Winnellie Hydraulics.
Each business collects and holds its own customer information, generally for its own purposes. Because these businesses are related bodies corporate, they may share personal information with each other and with Questas Group Pty Ltd for the purposes described in this policy, consistent with the Privacy Act.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a. whether the information or opinion is true or not; and
b. whether the information or opinion is recorded in a material form or not.
We only collect personal information that is reasonable and necessary for the provision of services and for our effective business operations.
The types of personal information that may be collected include:
As applicable to the business circumstances, personal information may be collected via the following means (or related means):
The collection and use of personal information is necessary for the effective provision of our services and to assist us with understanding customer and client needs.
Personal information may be used in various ways including in relation to:
We will not use or disclose any personal information that you give about yourself except for:
From time to time we may engage in direct marketing to promote goods and services that we consider to be of interest to your organisation. If you do not wish to receive direct marketing material, you have the ability to opt out from any direct marketing. We otherwise comply with the Spam Act 2003 and the Do Not Call Register Act 2006.
Disclosure of personal information by the company is limited to only what is necessary for us to provide goods or services in a complete and efficient manner, for example, IT providers, insurance providers, third party suppliers of parts and components and transport companies.
Generally, we do not provide personal information to companies based overseas. If overseas disclosure is necessary for the provision of goods and services and the effectiveness of our business operations, the information that is disclosed will be limited to what is strictly necessary to be provided to achieve the desired result.
We will only publish personal information in the public domain if you have authorised such publication.
The Questas Group uses HubSpot as its customer relationship management and marketing platform. This means enquiry and contact details submitted through our websites, along with your marketing preferences, consent records and unsubscribe requests, are held and managed within HubSpot on our behalf across the Questas Group.
Our websites use cookies and similar tracking technologies (which may include Google Analytics, Google Tag Manager, HubSpot’s tracking code, and, on some sites, the Meta/Facebook Pixel) to understand how our websites are used and to support our marketing activities.
We will only send you direct marketing by email or SMS if you’ve agreed to receive it, or in the limited circumstances the Spam Act 2003 (Cth) otherwise allows (for example, where you already have a business relationship with the relevant Questas business and the message relates to similar products or services). Every marketing message we send will identify the relevant Questas business and include a simple way to unsubscribe.
You can withdraw your consent to marketing at any time by using the unsubscribe link in any marketing message, or by contacting us using the details in section 12. We aim to process unsubscribe requests as soon as practicable, and no later than five business days.
We are not responsible for the privacy practices of sites linked to our company website via hyperlinks, banner advertising or any other means. Please take care at all times to check the privacy and security policy and/or statement of the website you are visiting.
The company has stringent data protection and privacy controls through its integrated IT systems, policies, procedures and protocols. The company stores information on secure servers and employs various methods of data protection including:
You may request access to personal information that you provide to the company. You may also request the correction or destruction (as appropriate) of your personal information. We will give timely consideration to your requests and respond to you accordingly.
We have an appointed Privacy Officer to assist with any requests regarding your personal information, including the correction of personal information. The Privacy Officer is also able to assist with any other queries relating to your personal information, or how we collect, use and disclose personal information.
If you have a question, request or complaint about this policy or how we handle your personal information, please contact:
Privacy Officer
31 Powers Road
Seven Hills NSW 2147
(02) 9881 0071
privacy@questas.com.au
Our Privacy Officer will review and respond to correspondence in a timely manner.
If you are not satisfied with how your query or complaint has been handled, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OIAC), and we will assist with all reasonable inquiries.
This Policy may be amended from time to time at our discretion, including to ensure compliance with relevant privacy and spam legislation. While all reasonable endeavours are made to comply with this Privacy, we shall not be liable in relation to any inadvertent breaches of this Policy.
